Return Policy
Return Policy
We provide 30 days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.watchradar@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
info.watchradar@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Frequently Asked Questions
1. What are the different types of watch movements available?
Sugesswatch offers a variety of movements including automatic and manual winding watch movement. Visit sugesswatch.com to explore our collection.
2. How do I choose the right watch size for my wrist?
Finding the perfect fit is essential. Sugess Watch fits most of the wrist, up to 7.2 inches. Visit sugesswatch.com to explore our collection.
3. What is the difference between automatic and manual winding watches?
The primary difference between manual and automatic watches is the power source for the mainspring. Manual watches require winding approximately once a day, while automatic watches depend on the natural movement of your wrist. Visit sugesswatch.com to explore our collection.
4. Can I swim or shower with my watch?
The water resistance of our watches varies depending on the model. You can swim even dive with our Ocean Star series watches, please visit https://sugesswatch.com/collections/ocean-star to discover more.
5. Do you offer warranty on your watches? What does it cover?
Sugesswatch provides a comprehensive warranty with each timepiece purchased, covering manufacturing defects and ensuring customer satisfaction. Details regarding warranty coverage can be found on https://sugesswatch.com/pages/warranty-maintenance
6. What materials are commonly used in watchmaking?
Sugesswatch prides itself on using high-quality materials in crafting our timepieces, including stainless steel, sapphire crystal, and genuine leather. Explore our website to discover more about our commitment to quality craftsmanship.
7. Are your watches suitable for formal occasions?
Our watches are meticulously designed to exude elegance and sophistication, making them ideal companions for formal events and everyday wear alike. Explore our collection on sugesswatch.com to find the perfect timepiece for any occasion.
8. Do you offer customization options for your watches?
Yes, we customization for a number of watch models. Please visit https://sugesswatch.com/collections/logo-customize for any available customization details.
9. What is the power reserve of the watches you sell?
Our watches feature varying power reserves depending on the movement type and model. Most of them offer 35+ power reserve.
Explore the specifications of each timepiece on sugesswatch.com for detailed information.
10. Do you offer eco-friendly or sustainable watch options?
Sustainability is important to us. While not all our watches are explicitly labeled as eco-friendly, we strive to incorporate sustainable practices into our manufacturing processes. Learn more about our sustainability efforts on sugesswatch.com.
11. Are your watches suitable for daily wear?
Designed for durability and style, our watches are perfect for daily wear, offering both functionality and elegance to complement your everyday activities. Find your perfect daily companion on sugesswatch.com.
Do you offer watches with specific complications, such as chronographs or moon phases?
12. Do you offer international shipping?
Yes, Sugesswatch proudly offers international shipping to bring our elegant timepieces to customers worldwide. For shipping details and rates, please visit https://sugesswatch.com/pages/shipping